service Desk Analyst/1st/2nd Line Support - Basingstoke

service Desk Analyst/1st/2nd Line Support - Basingstoke

Service Desk - 1st/2nd Line Support

Rate: £150-£170 per day (Umbrella Company or PAYE Only)

Duration: Just under 4 months initially, through till mid August. High chance of extension.

Location: Basingstoke

1st/2nd Line Service Desk Analyst required on an initial contract till mid-August for a large Cloud Telephony company based in Basingstoke. The chosen candidate will provide Service Desk support to end users/clients with support issues and also translating their requirements into the clients product/service options.

This is an exciting opportunity for someone looking for develop their career in Network/Telephony or Service Desk type in environment. Full training will be provided on the companies software/products.

Key Skill

- Service Desk/Support Background

- Ticket/Case Management

- Supporting clients with products and advising accordingly

- Training Users where needed

- Evaluating current products

1st/2nd Line Support/First Line Support/Second Line Support/2nd Line Support/Helpdesk Analyst/Service Desk Analyst/1st/2nd Line Support/Service Engineer/Service Desk/Contact Centre Support.


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