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IT Help Desk Specialist

Job details - Job Type

Full description

City - Rochester

State - Minnesota Telecommute


Department - Information Technology

Why mayonnaise Clinic

Mayo Clinic is that the nation's best hospital (U.S. News & World Report, 2020-2021) and graded #1 in additional specialties than the other care supplier. we've a huge array of opportunities starting from Nursing, Clinical, to Finance, IT, body, analysis and Support Services to call a couple of. Across all locations, you will find career opportunities that support diversity, equity and inclusion. At mayonnaise Clinic, we have a tendency to invest in you with opportunities for growth and development and our advantages and compensation package square measure extremely competitive. we have a tendency to invite you to be a locality of our team wherever you will discover a culture of cooperation, expertise, mutual respect, and most significantly, a life-changing career!

Position Job description

The role of the assistance table Specialist position is to act because the initial support contact for issues or alternative according problems concerning computers and connected technologies from internal employees. The specialist is predicted to troubleshoot, resolve or increase those issues or incidents properly, and document all of the preceding. Of vital importance is for the specialist to own glorious social communication skills to support the delivery of outstanding client service during a team-based surroundings. The specialist should have the power to clarify basic ideas or procedures during a clear, concise, easy-to-understand manner for an outsized and numerous client base United Nations agency utilize a large style of in-house developed and off-the-peg applications. having the ability to quickly learn support skills for brand new applications is additionally important for the specialist to achieve success during this position. additionally to those basic duties, the assistance table Specialist is predicted to act as a mentor to educate and support less senior or less veteran co-workers during a positive manner. Effective time management and project management skills square measure expected.


H.S / GED associate degreed 4+ years' expertise during an IT or center surroundings a pair of|and a couple of|and a pair of} years' expertise in a client service position; OR Associate's degree with 2 years' expertise in an IT or center surroundings or degree. 

writing skills 25+ words per minute.

Additional qualifications

Able to pay appreciable time on the phone. glorious pc troubleshooting and drawback finding skills. Possess competent skills to customise associate degree OS. Ability to install/configure "off the shelf" applications. Understanding of computer-related nomenclature (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.). perceive the fundamentals of the mayonnaise data Technology infrastructure and the way that's wont to support Mayo's primary goals. incontestable  ability to piece a computer for association to a network employing a common networking protocol. Understanding of Mayo's target patient care and the way that affects the priority of facilitate table problems. Understanding of and has incontestable  the power to use decision trailing package and connected tools for documentation of center operations. Understanding of and has displayed the power to use mental object and alternative on-line resolution resources. incontestable  ability to organize new/used computer instrumentality for, and perform, a contemporary (scratch) install of associate degree OS (manually, not from associate degree image).

Exemption standing


Compensation Detail

Education, expertise and tenure is also thought-about in conjunction with internal equity once job offers square measure extended. The minimum rate of pay is $23.66 per hour.

Benefits eligible



Part Time

Hours / Pay amount


Schedule details

Monday through weekday, 5:00 p.m. to 9:00 pm. can work 1-2 mayonnaise ascertained holidays annually. Incumbent is predicted to figure at the assistance table a minimum of 2 years.

This position is 100 percent telework inside the u.  s..

We will not sponsor or transfer VISA's for this position.

Weekend schedule

No weekends

Site description

Mayo Clinic is found within the heart of downtown Rochester, Minnesota, a vibrant, friendly town that has a extremely liveable surroundings for quite thirty four,000 mayonnaise employees and students. 

the town is systematically graded among the simplest places to measure within the u.s. as a result of its cheap price of living, healthy modus vivendi, glorious faculty systems and exceptionally top quality of life.


Recruiter-  Shelly Weir

Equal opportunity leader

As associate degree social action associate degreed civil right leader mayonnaise Clinic is committed to making an comprehensive surroundings that values the variety of its workers and doesn't discriminate against any worker or candidate. Women, minorities, veterans, individuals from the LGBTQ communities and folks with disabilities square measure powerfully inspired to use to hitch our groups. affordable accommodations to access job openings or to use for employment square measure offered.

                       Apply Now

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