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IT Specialist -US Department of Energy

Job details

Salary
$77,488 - $110,452 a year
Job Type Full-time

Full Job Description

The position is that of an IT Specialist assigned to the Office of the Chief Information Officer (OCIO, Western Area Power Administration (WAPA) and physically located in A2A02, Operations and Maintenance.

Responsibilities

This is an IT Specialist position and the purpose of this position is to provide the full range of IT services and support for a variety of difficult and complex assignments and/or projects, which will include those involving systems administration, information security, operating systems, systems analysis, planning, and customer support requirements.

Travel Required

Occasional travel - Travel of up to 5 - 10 % annually is required; with overnight travel possible during all or part of that time

Supervisory status

No

Promotion Potential

12

  • Job family (Series)

    2210 Information Technology Management

  • Requirements

    Requirements

    Conditions of Employment

    • You must be a United States Citizen.
    • This employer participates in the e-Verify program.
    • See "Other Information" section regarding Selective Service requirements

    N/A

    Qualifications

    You must meet all the qualification and eligibility requirements for the position by the closing date of the announcement.

    SPECIALIZED EXPERIENCE REQUIREMENTS
    You must have IT-related experience demonstrating each of the four (4) competencies listed below. The experience or education must be IT related and may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification) as appropriate.

    • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
    • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
    • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

    To meet this requirement you must demonstrate proficiency in each of the four competencies listed above as follows:

    • GS-12 - Applies the competencies in considerably difficult situations and generally requires little or no guidance

    Applicants must meet competencies and the Specialized Experience requirements:

    GS-12- Your resume/application must demonstrate proficiency in each of the four competencies listed and one year of specialized experience equivalent to the next lower grade level GS-11. You must have 1 year of specialized experience:

    Installs and maintains software, controls current versions and future releases of commercial off the shelf applications. AND Reviews general business and functional requirements that support the need for new systems and identifies and evaluates potential COTS systems or software. AND Consults with customers and peers to refine functional requirements and translates to technical requirements

    Your application and resume should demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must describe in your application how your past work experience demonstrates that you possess the KSAs identified below. Cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!

    1. Knowledge of principles and methods for the integration of information system components, programming, analysis techniques, system software, and hardware operating characteristics and configurations to analyze, modify and implement modified computer programs; analyze cause of system failures; evaluate processing impact and alternatives.

    2. Knowledge in developing recovery plans for system failure situations for the restoration of production status on multiple integrated computers, and the documentation of physical configuration of an information system.

    3. Knowledge of, and skill in applying customer support principles; installed systems databases; IT security principles; methods and procedures for documenting resolutions; problem resolution databases; troubleshooting and data analysis methods; and communication methods and techniques.

    4. Knowledge of system applications interface and of functional user connectivity requirements to achieve integrated processing problem resolution, as well as to effectively communicate with the user for problem resolution and the timely processing of all requirements.

    5.Knowledge of computer systems, analysis and design techniques, computer equipment requirements, and software characteristics and capabilities needed to perform complex systems analysis and updates.

    "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.

    You must meetallqualifications and eligibility requirements by the closing date of this announcement.

    Education

    For this position, education cannot be substituted for experience.

    Additional information

    • New employees to the Department of Energy will be required to successfully pass the E-Verify employment verification check.
    • More than one selection may be made from this vacancy announcement.
    • Some positions may require completion of a probationary period of up to 1 (one) year.
    • All males born after December 31, 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page,Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.
    • If selected for this position, your appointment is contingent upon completion of OF-306, Declaration for Federal Employment, during the pre-employment process.
    • If selected, you will be required to complete a questionnaire and are subject to a criminal background check to determine suitability for Federal employment before appointment.
    • Travel of up to 5-10 % annually is required; with overnight travel possible during all or part of that time.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    The Department of Energy uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to place you into an initial quality category via OPM's Category Rating procedures. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to ensure you have been placed into the appropriate quality category.

    Your application is rated based on the extent and quality of your experience, education (when applicable), and training as described in your resume and applicant assessment. Your credentials are measured against the established duties of the position at the grade level(s) being advertised.

    The quality categories are defined as "Best Qualified", "Well Qualified", and "Qualified". If you are a Veteran Preference eligible candidate, you will be listed at the top of whichever quality category your rating places you in. CP/CPS veterans are placed at the top of the highest category for all positions except professional and scientific positions at GS-9 and higher.

    If you are eligible for career transition assistance plans such as ICTAP or CTAP, you must meet the definition of "well qualified" which is defined as having a score of 85 or better or category rating of Well-Qualified.

    If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly.

    Selecting Official may check references on those applicants referred for consideration.
    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Moderate Risk (MR)

    Trust determination process

    Credentialing

  • Required Documents

    Required Documents

    ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.

    • Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.
    • Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
    • Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
    • For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.
    • Most DOE offices will allow you to submit a resume in the format of your choice (as an attached document or as a USAJOBS Resume Builder format). However, some offices may require the USAJOBS resume format. You will be notified at the time you click 'Apply Online' which is required.
    • It is important that you are complete and thorough in your resume. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.

    If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.

    Displaced Federal employees: If you are a former Federal employee who was displaced due to a Reduction-in-Force (RIF) or surplused by some other means, please submit a copy of the separation letter or RIF notice from your agency. To be selected under I/CTAP, you must still be found well-qualified for this position. Please see the OPM Guide to Career Transition for more information.

    Veterans: veteran eligibility documentation(DD-214 Member #4 Copy, VA Letter, Standard Form (SF) 15 as applicable, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Telework: www.telework.gov
    Selective Service Registration: http://www.sss.gov/

    The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


Help

This job is open to

  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens Pay will be determined on selection of location. Announcement will close on the closing date of first 50 applicants.

 

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