Google Cloud Program Manager

Google Cloud Program Manager

Google -In-office:
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Chicago, IL, USA; Reston, VA, USA; Washington, DC, USA.

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Minimum qualifications:
Bachelor's degree or equivalent practical experience
4 years of experience in program and/or project management in a enterprise, cloud, or technology environment
Experience in program management and/or vendor management
Experience working with executive-level clients or stakeholders

Preferred qualifications:
MBA or other relevant advanced degree
Lean Six Sigma certification
Experience working cross-functionally with Engineering, Sales, and Case Management teams in cloud computing or related technical fields
Experience in process improvement
Ability to manage the expectations, needs, and priorities of multiple executive internal stakeholders based on overarching vision and success for global program health
Excellent attention to detail with the ability to take initiative

About the job
The Google Cloud Go-To-Market (GTM) Strategy and Operations team plays an important role in Google Cloud, acting as advisors to the Sales Organization, partnering with Sales, Customer Engineering, Finance, Marketing, Partners, and People Operations to plan, strategize, and operate in a transformational way.
In this role, you will be responsible for creating and leading programs and projects in support of the Google Cloud Seller Help Desk function within the Center of Sales Excellence, Sales Helpdesk team. 
You'll partner with Central Sales Operations, Google Cloud Systems, Mobile Device Management (MDM), Data and Business Intelligence, the Business Transformation Office, Finance, Compensation, Regional Strategy and Operations, Enablement, and other teams to identify, scope, and implement projects that drive continuous improvement of the Google Cloud Seller Help Desk experience.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

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Plan, communicate, and socialize process changes that impact Sales teams through multiple channels (e.g., newsletters, portals, sessions, monthly meetings, office hours, etc.). Identify key stakeholders and audiences and develop actionable reporting and communications framework.
Scope and provide project management oversight to develop key reporting tools and manage cross-functional adoption of key reports to ensure business continuity.
Coordinate with workforce managers and suppliers to forecast training needs. Develop training materials, timelines, and delivery strategies.
Liaise with Google Cloud Enablement teams to identify areas of need and develop Sales-facing help and training materials to support an excellent experience.
Develop, maintain, and manage knowledge repositories for the Helpdesk. This includes extended workforce support and enablement materials, as well as help content.
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